Shipping Policy

This Shipping Policy applies to all orders placed on www.themangrove.in (“Site”, “we”, “us”, or “our”) and governs the shipping process, timelines, and applicable charges.

1. Shipping Locations

We currently ship across India. International shipping is not available at this time.

2. Order Processing Time

Orders are processed and dispatched within 1–3 working days after payment confirmation. Please note, we do not process orders on Sundays or public holidays.

3. Estimated Delivery Time

Once dispatched, orders typically arrive within:

• Metro Cities: 5–6  working days
• Other Cities: 10–12 working days
• Remote Locations: 10–12 working days

These timelines are estimates and may vary due to factors such as weather conditions, operational delays, or regional disruptions.

4. Shipping Charges

We offer free shipping on all prepaid orders within India.

For Cash on Delivery (COD) orders, a nominal convenience fee of ₹99 applies.

5. Order Tracking

Once your order is dispatched, you will receive an email and/or SMS with tracking details. You can also track your order anytime through the “Track Your Order” section on our website.

6. Delivery Attempts

Our delivery partners will attempt delivery up to two times. If unsuccessful, the order will be returned to us. We will then contact you to arrange re-shipment (additional charges may apply) or process a refund excluding shipping fees.

7. Address Accuracy

Please ensure your shipping address and contact details are accurate and complete while placing the order. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

8. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or unsealed, we advise you to refuse delivery and contact our customer assistance team immediately at customerassistance@themangrove.in.

9. Contact Information

For any shipping-related queries, please reach out to: